Terms of Service

These Terms of Service (“Terms”) are an agreement between SnapTip (“SnapTip”, “we”, “us”) and the business that creates or uses a SnapTip account (“you”, “your”). By creating an account, accepting these Terms in the app, or using the Service, you agree to them. If you are accepting on behalf of a business, you represent that you have authority to bind that business.

SnapTip is business-management software for window tinting, paint protection film, and automotive appearance shops: customers, proposals, invoicing, payments, scheduling, jobs, inventory, and related features (the “Service”).

You are responsible for the accuracy of the information you enter, for maintaining the confidentiality of your account credentials, and for the actions of the staff members you invite. You must be at least 18 years old and using the Service for business purposes.

Paid plans are billed per location at the rate presented when you subscribe. Fees are non-refundable for partial billing periods except where the law requires otherwise. We may change our prices with at least 30 days’ notice — except that where we have agreed in writing to a locked rate (for example, a founding-member rate), that agreement controls for as long as your subscription remains active.

New accounts begin with a free trial of the paid plan (currently 30 days). No payment method is required to start a trial, and nothing is charged unless you choose to subscribe. When a trial ends without a subscription, the account continues on the free plan: your data is retained, and features of the paid plan are locked until you subscribe.

A paid subscription renews automatically each month, billed per location at your rate, until you cancel. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period. If a renewal payment fails, we will notify you and continue paid access for a grace period (currently 15 days) before the account moves to the free plan. Moving to the free plan never deletes your data; resubscribing restores paid features and any team member accounts that were deactivated by the change.

Payments you take from your own customers through the Service are processed on your own Stripe account under your agreement with Stripe (see Section 6). Processing fees, payouts, chargebacks, and disputes on those payments are between you and Stripe; SnapTip does not hold your funds.

4.1 Definitions. “Shop Data” means information you enter into or generate through the Service, including your film catalog, price lists, proposals, jobs, invoices, payments, and the records of how your customers interacted with proposals you sent them.“Customer Personal Information” means information in Shop Data that identifies or could reasonably identify one of your customers — name, address, email, phone number, payment details, vehicle identification number, and any notes you record about an individual.“Aggregated Industry Data” means statistical information derived from Shop Data across many shops, from which your identity, your customers’ identities, and any individual transaction cannot reasonably be re-identified.

4.2 You own your Shop Data. We do not claim ownership of it. You may export it at any time in a machine-readable format, during your subscription and for ninety (90) days after it ends.

4.3 License to operate the Service. You grant us a non-exclusive license to host, process, transmit, display and back up Shop Data as necessary to provide the Service to you and to keep it secure and available.

4.4 License to produce Aggregated Industry Data. You grant us a non-exclusive, perpetual, worldwide, royalty-free license to use Shop Data to create Aggregated Industry Data, and to use, publish, license and sell that Aggregated Industry Data, including to film manufacturers, distributors, trade organizations, researchers and the press. This license applies only to Aggregated Industry Data produced under the restrictions in 4.5. It is perpetual because published statistics cannot be withdrawn from circulation after publication; it does not permit any use of your Shop Data itself beyond what 4.3 allows.

4.5 Restrictions we accept — how Aggregated Industry Data is produced. These are binding obligations on us, not statements of intent:(a) Customer Personal Information is never included. It is excluded before aggregation and is never disclosed, sold, licensed or published to any third party. What we aggregate are facts about transactions — films, prices, vehicle types, dates, outcomes — never facts about individual people.(b) Your business is never identified. No published, licensed or sold output names your business, discloses your address beyond a regional level, or is presented in a way intended to identify you. We will not confirm to any third party whether a specific business uses the Service in connection with any data output.(c) Minimum aggregation threshold. No published, licensed or sold statistic is derived from fewer than five (5) contributing businesses, and no statistic is published where a single business accounts for a dominant share of it. Cells that fail this test are suppressed, not estimated.(d) Geographic floor. Regional cuts are reported at a level no finer than a metropolitan area, and never at a level at which a small number of businesses could be inferred.(e) No competitor-level disclosure to you. Just as third parties never see your numbers attributed to you, benchmark features we provide to you never identify another business’s numbers.

4.6 Aggregated Industry Data is ours. Aggregated Industry Data, and any index, report, model or analysis derived from it, is our property. Nothing in this section transfers ownership of it to you, and nothing in it transfers ownership of your Shop Data to us.

4.7 This applies at every plan level. These terms and these restrictions apply identically whether you use the Service on a free or paid plan. The restrictions in 4.5 are not a paid feature.

4.8 If you leave. Ending your subscription stops new Shop Data from entering Aggregated Industry Data. Aggregated statistics already produced or published remain valid and in circulation — they contain no information identifying you and cannot be disentangled after aggregation. On written request following termination we will delete or deidentify your Shop Data in accordance with our privacy practices and applicable law.

4.9 Changes to this section. If we materially change this section, we will give you at least thirty (30) days’ notice before the change takes effect, and continuing to use the Service after that constitutes acceptance. If you do not accept, you may terminate and export your data under 4.2.

4.10 Legal compliance. We intend to operate the Service, and to produce and handle Aggregated Industry Data, in compliance with all applicable laws, including United States state privacy laws such as the CCPA/CPRA and comparable statutes in other states. Privacy law in this area varies by state and continues to change. Where an applicable law requires us to handle Shop Data or Aggregated Industry Data differently than this section describes, we will change our practices to comply, and where an applicable law requires notice to you or consent from you beyond what this section provides, we will obtain it before continuing the affected use. If your customers exercise rights an applicable privacy law grants them with respect to Customer Personal Information you hold in the Service — such as access or deletion — we will provide the tools and assistance reasonably necessary for you to honor those requests. If any part of this section is held unenforceable, the remainder stays in effect, and the restrictions in 4.5 continue to bind us in any event.

You agree not to use the Service to break the law, to send spam or unlawful communications to your customers, to infringe anyone’s rights, to probe or disrupt the Service or other tenants’ data, or to resell access to the Service without our written agreement. You are responsible for complying with the laws that apply to your own business — including how you collect and use your customers’ information and how you charge them.

Parts of the Service depend on third parties you connect: Stripe for payment processing (under Stripe’s own terms, on your own Stripe account), QuickBooks Online for accounting sync, and Google or Apple calendar services for calendar sync. Your use of each is governed by that provider’s terms, and we are not responsible for their services. Disconnecting a provider stops the related features.

The Service — its software, design, and content we provide — is ours or our licensors’, and these Terms grant you only the right to use it while subscribed. Feedback you send us may be used to improve the Service without obligation to you.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, and the Service is not legal, tax, or accounting advice — numbers it produces should be reviewed by your own advisors.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve (12) months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law, and nothing in this section limits the obligations we accept in Section 4.5.

You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate access for material breach of these Terms, for non-payment, or where required by law — with notice and a chance to cure where practicable. Sections 4.2 (export), 4.8 (your data after you leave), and 7–9 survive termination.

We may update these Terms. For material changes we will give you at least thirty (30) days’ notice — in the app or by email — before the change takes effect, and we will ask the account owner to accept the updated version. Each version of these Terms is dated, and we keep a record of which version your organization accepted and when. If you do not accept a change, you may terminate and export your data under Section 4.2.

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Any dispute arising out of these Terms or the Service will be brought in the state or federal courts located in Colorado, and both parties consent to their jurisdiction.

Questions about these Terms or about how your data is handled: support@snaptip.app.